Plane has mechanical probs, need to swap planes. Okay it happens.
They know that over a hundred passengers are going to miss connections. One guy on duty to rebook the whole plane and get hotel vouchers.
One guy traveling with us had his night breathing thing in the checked luggage. They sent it through for the next flight tomorrow without asking if anyone needed their bag for the night. Whole process to get his bag and rebook over three hours. Fooking incredible.