Their product offerings became dozens of other items: Cake Pops, Smoothies, Iced Crapachilla Mocha beverages that take 10 minutes to prepare, Bacon and Egg Turnovers, etc. With a drive-through operation running concurrently. All with essentially the same number of people staffing the place.
You can't fix it other than to avoid them. Honestly, whatever joy you get from the premium coffee they (eventually) provide is fully offset by the time you waste giving them your business. Starbucks took a decade to figure this out. Most others won't until they go out of business.
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