The only ones at the factory are the union people on the floor building product. The rest are at home. Customer service, engineering, help desk and tech support working remotely has been a mess. There are plans to introduce people back into the plant little at a time. Even our product quality is suffering because no one is really watching. We need to get people back into our plant working. We have way too much information there that cannot be accessed remotely.
Talking to end users on a daily basis tells me people aren't answering phones and lead times for equipment are up. Many people in my field say the same, even the competitors I know.