Did you do any research before posting?...didn't think so...as the link shows, this program
has been operating for six years now and all the customers knew what they were getting into...in this case a "4 degree offset" situation...very rare, but necessary to avoid a more serious loss of service...note this excerpt from the attached article...
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Voluntary participants in the company’s AC Rewards program "ALLOW" Xcel to control their “smart” home thermostats during hot summer days when demand for electricity and air conditioning is at a peak. (emphasis mine)
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Sheds a different light on things, doesn't it?...will you apologize for the misleading post?...nah...not a chance.
Link: https://www.denverpost.com/2022/09/01/xcel-energy-rewards-customers-thermostats/amp/