has been operating for six years now and all the customers knew what they were getting into...in this case a "4 degree offset" situation...very rare, but necessary to avoid a more serious loss of service...note this excerpt from the attached article...
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Voluntary participants in the company’s AC Rewards program "ALLOW" Xcel to control their “smart” home thermostats during hot summer days when demand for electricity and air conditioning is at a peak. (emphasis mine)
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Sheds a different light on things, doesn't it?...will you apologize for the misleading post?...nah...not a chance.
Link: https://www.denverpost.com/2022/09/01/xcel-energy-rewards-customers-thermostats/amp/